SECURITY CARD CENTER SUPERVISOR (Administrative Officer I Supervisor)

Introduction

\r\n\r\nThe Maryland\r\nDepartment of General Services (DGS) supports State and local government\r\nagencies, as well as local non-profit organizations and the citizens of\r\nMaryland, by providing facilities management, real estate and surplus property\r\nservices, as well as security and law enforcement for State buildings. DGS is\r\nalso responsible for a full spectrum of facilities, engineering, design and\r\nconstruction services, almost $1 billion in annual contract administration, and\r\noverseeing the State procurement process. Here at DGS, we truly Do Great\r\nService… Consider joining our team!��\r\n\r\n\r\n\r\n\r\n

GRADE

STD 0013\r\n

LOCATION OF POSITION

29 St. Johns Street\r\nAnnapolis, MD 21401\r\n

Main Purpose of Job

The MD Capital Police (MCP) has two security processing centers with staff. This job will involve supervising employees at both locations. MCP is responsible for the issuance and integrity of the operation of a statewide ID card program, which is an integral part of the building security, employee protection, and building access control systems.\r\n

POSITION DUTIES

Duties for this position\r\ninclude but are not limited to:\r\n- Supervise Administrative\r\nSpecialist II employees, including scheduling, training, performance\r\nevaluations (PEPs), and conflict resolution.\r\n- Manage the day-to-day\r\noperations of the Security Card Processing Centers. \r\n- Oversee parking allocation\r\nto DGS-operated parking lots and garages, including processing requests,\r\nspecial permits, and issuing placards. \r\n- Maintain the access control\r\nsystems: authorize building access and maintain up-to-date ID coordinator\r\nrecords.\r\n- Manage the SCPC email inbox,\r\nrespond to inquiries, and ensure proper routing and communication. �\r\n- Collect and document\r\npayments; maintain financial records in accordance with the DGS Fiscal\r\nDepartment.\r\n- Develop and maintain\r\nprocedures, spreadsheets, and databases to ensure compliance with COMAR and MCP\r\npolicy.\r\n- Provide guidance on customer\r\nservice protocols and technological enhancements to improve center operations.\r\n- Coordinate with state\r\nlegislators, contractors, lobbyists, local government officials, and agency ID\r\ncoordinators.\r\n- Uphold professional\r\nstandards and confidentiality while maintaining clear and effective\r\ncommunication. \r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. \r\nExperience: One year of administrative staff or professional work. \r\nNotes: \r\n1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience. \r\n2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. \r\n

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will\r\nbe given to applicants who possess the following�preferred\r\nqualification(s). Include clear and specific information on your\r\napplication regarding�all qualifications.\r\n- Two or more years of\r\nexperience in a Supervisory role. \r\n- Experience in managing\r\nphysical access control systems. \r\n- Proficiency in software,\r\nincluding Genetec and Vanderbilt access systems, and digital ID card printing\r\nsystems. \r\n- Experience in a government\r\nor law enforcement agency is a plus.\r\n- Knowledge of State of\r\nMaryland ID card and access procedures. \r\n- Ability to collect and\r\nmanage financial data securely.\r\n- Strong customer service and\r\ninterpersonal skills.\r\n- Proficiency with computers\r\nand Microsoft Office Suite.\r\n- Effective communicator via\r\nemail, phone, and in-person with internal and external stakeholders.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.\r\n

SPECIAL REQUIREMENTS

-\r\nRequires successful completion of access control system training within one\r\nyear of being hired. \r\n- May\r\nrequire travel to other Security Card Processing locations and overtime\r\nincluding weekends and holidays as needed.\r\n

SELECTION PROCESS

It\r\nis important that you provide complete and accurate information on your\r\napplication.� Please include all\r\nexperience and education that is related to this position.� All\r\ninformation concerning your qualifications must be submitted by the closing\r\ndate;�information submitted after the closing date will not be\r\nconsidered.� Credit is given for relevant\r\npart-time, temporary or volunteer experience based on the number of hours\r\nworked per week;�you must include the time spent on such activities on\r\nyour application.\r\nNote that for any\r\nposition requiring a college degree or college credit, you will be required to\r\nsubmit a college transcript prior to being offered a position.� You may submit your transcript as part of the\r\napplication process.\r\nThe\r\nexamination for this position will consist of a rating of your education,\r\ntraining and experience related to the requirements of the\r\nposition.��Successful candidates will be placed on the employment\r\neligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or\r\nQUALIFIED.� The eligibility list will be valid for one year and may be\r\nextended.� The list will be used by the hiring authority to select\r\nemployees for interviews.� Eligible lists\r\nmay be used to fill future vacancies of the same classification.\r\nPlease note, selected\r\ncandidates may be required to complete and successfully pass a State and\r\nFederal fingerprint background check prior to being hired.\r\nYou\r\nmust be legally authorized under the United States Immigration Reform and\r\nControl Act to be hired in the position for which you apply.\r\n

BENEFITS

The State of Maryland offers a\r\ngenerous benefits package that includes:\r\n- Tuition reimbursement for\r\nthose who qualify\r\n- Free mass transit in\r\nBaltimore & Annapolis\r\n- Generous paid leave that\r\nincreases with years of service\r\n- Paid holidays\r\n- Health coverage with low\r\nout-of-pocket costs\r\n- Employee & employer\r\ncontributory pension plan�\r\n\r\n\r\nClick on the\r\nlink below for more information.\r\nSTATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Contact�linda.wallace@maryland.gov�or call 410-767-1386 with questions\r\nabout this recruitment.��The online application process is STRONGLY\r\npreferred.�Apply online at�dgs.maryland.gov�– Human Resources > Employment\r\n> Current Openings. If you are unable to submit your\r\napplication online, please send your paper application to: Human Resources,\r\nDept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD� 21201 by the closing date and time. TTY�Users: call\r\nvia Maryland Relay\r\n�\r\nAs an equal opportunity\r\nemployer, Maryland is committed to recruiting, retaining and promoting\r\nemployees who are reflective of the State’s diversity. People with disabilities\r\nand bilingual candidates are encouraged to apply. We thank our Veterans for their\r\nservice to our country.\r\n