SRA PROJECT MANAGER II, Business Operations Office (SRPS PROJECT MANAGER II)

Introduction

\r\n\r\nThe Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a defined benefit retirement system covering State and local government employees of Maryland. It’s composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 433,000 participants (customers), including 210,000 members who are actively employed and participating in the System, 179,000 payees who receive a monthly payment from the System, and 44,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.��\r\nLocated in Baltimore’s Central Business District, SRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site caf�.�Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.�If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.�\r\nThis position is designated as telework‑eligible (hybrid) under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.\r\nThe\r\nagency is seeking to recruit for a SRPS Project Manager II (Project Manager, Business\r\nOperations Office) position. This position manages the projects within Business\r\nOperations Office in collaboration with Chief Business Operations Officer and\r\nDeputy Chief Business Operations Officer.�\r\nThis\r\nis a Management Service position and serves at the pleasure of the Appointing\r\nAuthority.\r\n\r\n\r\n\r\n\r\n\r\n

GRADE

Grade 21\r\n

LOCATION OF POSITION

120 East Baltimore Street Baltimore, Maryland 21202\r\n

Main Purpose of Job

\r\nThe\r\nProject Manager for the Business Operations Office is responsible for planning,\r\nleading, coordinating, and delivering SRA’s business process re-engineering,\r\ntechnology, product enhancement, and organizational development initiatives\r\nusing Agile Project Management methodologies. The position serves as a key\r\nliaison among business units, technology teams, vendors, and other stakeholders\r\nto ensure projects align with SRA’s strategic and operational objectives and\r\nare delivered effectively.\r\n\r\n\r\n\r\nThe\r\nProject Manager manages the full project lifecycle, including requirements\r\ngathering, planning, design, development, testing, implementation, training,\r\nand transition to ongoing operations and support. The position develops and\r\nmaintains project plans, monitors schedules and deliverables, manages risks,\r\nissues, dependencies, and resources, and ensures timely escalation and\r\nresolution of project impediments.\r\n\r\n\r\n\r\nThe\r\nposition works closely with Product Owners, Product Managers, business users,\r\ndevelopers, vendors, and leadership to translate business requirements into\r\neffective solutions. The Project Manager also coordinates testing, quality\r\nassurance, stakeholder communication, training, and implementation activities.�\r\n\r\n\r\nOverall,\r\nthe position ensures SRA’s business transformation initiatives are successfully\r\nimplemented, adopted, and continuously improved to enhance operational\r\nefficiency, automation, service delivery, and stakeholder experience.\r\n\r\n\r\n\r\n

POSITION DUTIES

The position manages projects from initiation through\r\ndevelopment, testing, implementation, stabilization, and transition to ongoing\r\noperations.\r\n�\r\nKey duties and responsibilities include:\r\n�\r\nAgile Project Planning and Management: Develop and maintain Agile project plans, roadmaps,\r\nschedules, milestones, deliverables, resource requirements, and success\r\ncriteria. Ensure projects remain aligned with SRA’s strategic and operational\r\nobjectives.\r\n�\r\nAgile/Scrum Facilitation: Facilitate sprint planning, daily stand-ups, backlog\r\nrefinement, sprint reviews, retrospectives, and other Agile ceremonies. Promote\r\ncollaboration, transparency, accountability, continuous improvement, and timely\r\ndelivery.\r\n�\r\nCross-Functional Team Coordination: Coordinate Business Operations Office staff, Product\r\nOwners, business analysts, developers, testers, technology teams, vendors, and\r\nbusiness users. Establish responsibilities, monitor assignments, and address\r\nresource or dependency issues.\r\n�\r\nRequirements and Delivery Coordination: Work with Product Owners and stakeholders to translate\r\nbusiness needs into epics, features, user stories, acceptance criteria, and\r\nactionable deliverables. Coordinate prioritization based on business value,\r\noperational needs, dependencies, and implementation readiness.\r\n�\r\nRisk, Issue, and Impediment Management: Proactively identify and manage risks, issues,\r\ndependencies, and impediments. Facilitate timely resolution, develop mitigation\r\nstrategies, and escalate matters requiring management decisions.\r\n�\r\nProject Monitoring and Reporting: Monitor project scope, schedules, milestones,\r\ndeliverables, resources, and performance. Maintain project dashboards and Agile\r\ntracking tools and provide regular status reports to Business Operations Office\r\nleadership and executive management.\r\n�\r\nStakeholder and Vendor Management: Serve as a central point of communication among internal\r\nstakeholders, technology teams, vendors, consultants, and external partners.\r\nMonitor vendor deliverables and ensure external activities remain aligned with\r\nproject requirements.\r\n�\r\nTesting and Quality Assurance: Coordinate testing throughout the Agile lifecycle,\r\nincluding functional, integration, regression, performance, and user acceptance\r\ntesting. Ensure defects are resolved and products meet established acceptance\r\nand quality standards.\r\n�\r\nImplementation and Change Management: Coordinate implementation, release readiness, training,\r\ncommunications, documentation, and operational transition. Assess the impact of\r\nchanges on business processes, systems, and users.\r\n�\r\nContinuous Improvement and Transition: Conduct retrospectives, document lessons learned,\r\nidentify process improvements, and support post-implementation stabilization.\r\nEnsure knowledge and responsibilities are transitioned effectively to Product\r\nManagement, Application Support, and operational teams.\r\n�\r\nOverall, the Project Manager serves as the primary\r\ncoordinator and delivery leader, ensuring that people, processes, technology,\r\nvendors, and stakeholders work together effectively to transform approved\r\nbusiness requirements into successfully implemented and sustainable solutions.\r\n

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited\r\ncollege or university in Business Administration, Management, Information\r\nTechnology, Computer Science, Public Administration, Business Process\r\nManagement, or a related field.\r\nExperience: Five (5) years of progressively\r\nresponsible experience in project management, including experience planning,\r\ncoordinating, and delivering complex business, technology, or organizational\r\nimprovement projects.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED\r\nQUALIFICATIONS \r\n�\r\nProfessional\r\ncertification such as Project Management Professional (PMP), PMI-ACP, Certified\r\nScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile/project\r\nmanagement certification. (If yes, make sure to include them in the application under certifications)\r\n�\r\nExperience managing\r\ncomplex Agile projects involving multiple business units, technology teams,\r\nvendors, and external stakeholders.\r\n�\r\nExperience in\r\nbusiness process re-engineering, workflow automation, operational improvement,\r\nand implementation of technology-enabled business solutions.\r\n�\r\nExperience managing\r\nenterprise application implementations and integrations, including CRM, ERP,\r\nfinancial systems, portals, document management, workflow, or other business\r\napplications.\r\n�\r\nStrong Product\r\nManagement/Product Owner experience, including development and prioritization\r\nof product roadmaps, epics, features, user stories, acceptance criteria, and\r\nrelease plans.\r\n�\r\nExperience with\r\nAgile project-management tools, such as Azure DevOps, Jira, Confluence, or\r\ncomparable platforms, including project tracking, reporting, backlog\r\nmanagement, and performance monitoring.\r\n�\r\nExperience managing\r\nsoftware testing and quality assurance, including test planning, user\r\nacceptance testing, defect management, release readiness, and\r\npost-implementation validation.\r\n�\r\nExperience managing\r\nvendors, consultants, and technology partners, including coordinating\r\ndeliverables, schedules, contracts, implementation activities, and issue\r\nresolution.\r\n�\r\nExperience in a\r\ngovernment, public-sector, retirement/pension, financial services, benefits\r\nadministration, or other regulated environment, with an understanding of\r\norganizational governance and compliance requirements.\r\n�\r\nDemonstrated\r\nexperience leading organizational change and stakeholder adoption, including\r\nimplementation communications, user education and training, process\r\ndocumentation, and transition to ongoing operations and support.\r\n�\r\n

SPECIAL REQUIREMENTS

Due to the confidential nature of the work, selected\r\ncandidates must undergo and pass a background check.\r\n\r\n\r\nA resume and cover letter combined into one pdf file is required to be uploaded as part of the application.�\r\n

SELECTION PROCESS

Please make sure that you provide sufficient\r\ninformation on your application to show that you meet the minimum for this\r\nrecruitment. All information concerning your qualifications must be submitted\r\nby the closing date. We will not consider information submitted after this\r\ndate.\r\nSuccessful candidates may be ranked as Best Qualified,\r\nBetter Qualified, or Qualified and placed on the employment (eligible) list for\r\nat least one year, or all qualified candidates may be placed on a register list\r\nof qualified candidates for at least one year. The list will be used by the\r\nhiring agency to select employees.\r\nFor education obtained outside the U.S., a copy of the\r\nequivalent American education as determined by a foreign credential evaluation\r\nservice must accompany the application.\r\n

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. Incomplete applications will not be considered.\r\n

BARGAINING UNIT STATUS

This position is exempt from bargaining.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS�\r\n\r\nAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.�\r\n\r\n\r\n� Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\r\n\r\n\r\n� Annual Leave - ten (10) days of accumulated annual leave per year.\r\n\r\n\r\n� Sick Leave - fifteen (15) days of accumulated sick leave per year.��\r\n\r\n\r\n� Holidays - State employees also celebrate at least thirteen (13) holidays per year.��\r\n\r\n\r\n� Pension - State employees earn credit towards a retirement pension.\r\n\r\n\r\n� Positions may be eligible for telework.\r\n\r\n

FURTHER INSTRUCTIONS

\r\nThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:\r\n\r\n\r\n�\r\n\r\n\r\nMaryland State Retirement and Pension Systems\r\n\r\n\r\nHuman Resources Section\r\n\r\n\r\n120 E. Baltimore Street\r\n\r\n\r\nBaltimore, MD 21202\r\n\r\n\r\nATTN: Nick Pindale\r\n\r\n\r\nMust be postmarked by the closing date.\r\n\r\n\r\nEmail: npindale@sra.state.md.us\r\n\r\n\r\n\r\n\r\n\r\nPLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION\r\n\r\n\r\nThe resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.\r\n\r\n\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\n\r\n\r\nWe thank our Veterans for their service to our country.\r\n\r\n\r\n�\r\n\r\n\r\nTTY Users: call via Maryland Relay\r\n\r\n