Client Services Manager (Scotland / North of England)

United Kingdommid

OtherClient Services Manager

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Quick Summary

Overview

“Client Relationship Manager, Customer Success Manager, Client Engagement Manager, Client Support Manager, Client Operations Manager, Partnerships Manager, Client Solutions Manager” Salary: £30,000 to £40,000 p/a (dependent on experience) + annual bonus Location: Home-based (UK) with flexible…

Key Responsibilities

Deliver outstanding customer service through clear, responsive communication and effective issue resolution, acting as the named contact for service queries, training requests and new service enquiries Coordinate and/or lead client service review…

Technical Tools

customer-successcustomer-support

Nice to Have

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Responsibilities

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Deliver outstanding customer service through clear, responsive communication and effective issue resolution, acting as the named contact for service queries, training requests and new service enquiries
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Coordinate and/or lead client service review meetings in partnership with Customer Support and Commercial colleagues and maintain an internal client action plan to drive continuous improvement
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Act as the first escalation point for internal teams on client-impacting activity, using data and insights to maintain a 360° view of client opportunities and risks
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Implement and maintain optimal technical solutions and workflows with clients, including pre-sales design/tender input, mobilisation and change projects, and delivery of client training to ensure strong service utilisation
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Represent the client voice internally - collating feedback from multiple sources, turning it into actionable improvements, and spotting trends that should be shared across the business
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Support service growth through identifying up-sell and cross-sell opportunities, including specialist reporting services and service lines such as Teleradiology / MedPath+, and ensuring implementations are designed for growth
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Create and maintain project, training and education resources for clients and internal stakeholders, and actively participate in knowledge sharing across the team

This role is entirely home-based or can be worked flexibly between home and Medica HQ (6th Floor, One Priory Square, Hastings, East Sussex, TN34 1EA)
Where homeworking is agreed, you’ll still be required to attend meetings and training at the office when needed

Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 250 head office staff and continued growth, now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.