Medical Billing Specialist

We are looking for a Medical Billing Specialist (Back Office) to support day-to-day billing operations and back-office revenue cycle workflows. This person will play a critical role in ensuring claims are submitted accurately, denials are worked efficiently, and billing-related operational tasks are completed on time.

This is primarily a back-office execution role. The ideal candidate has strong medical billing fundamentals, is detail-oriented, and is comfortable working in a high-volume, process-driven environment. This role will partner closely with client-facing RCM team members and escalate more complex issues as needed.

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  Submit and track medical claims across payer channels

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  Work claim rejections, denials, and unpaid claims through to resolution

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  Investigate payer issues and perform follow-up on claim status

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  Support manual billing workflows and operational tasks required to keep accounts moving

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  Maintain billing accuracy across documentation, coding inputs, and claim submission workflows

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  Identify patterns in denials or billing failures and flag them to the broader RCM team

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  Support onboarding-related billing setup tasks for new provider accounts

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  Document work clearly and maintain organized records of claim actions and follow-ups

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  Escalate complex reimbursement, payer, or workflow issues to client-facing RCM team members

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  Help improve SOPs and contribute to scalable billing operations over time

• 2+ years of experience in medical billing, claims management, or revenue cycle operations

• Strong familiarity with denial management, claims follow-up, and payer workflows

• Experience working with US healthcare billing processes

• High attention to detail and strong task ownership

• Comfort working through repetitive but important operational workflows

• Strong written English and ability to communicate clearly with internal teams

• Ability to work independently and manage a queue of tasks efficiently

• Experience in pharmacy, physician billing, or ambulatory care settings is a plus

• Experience with back-office healthcare operations teams is a plus

• Claims are submitted accurately and on time

• Denials and unpaid claims are worked quickly and thoroughly

• Backlogs are reduced and turnaround times improve

• Client-facing RCM team members are freed up to focus on provider relationships and escalations

• Billing operations become more reliable and scalable as account volume grows

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

MedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

1. A brief call with a hiring team member to get to know you better and discuss role expectations

2. A short practical case study to showcase your problem-solving and communication skills

3. A 30-minute call with member(s) of the executive team

4. An offer, contingent on mutual alignment