Head - ValMo Operations

Own operational performance across the entire ValMo network (first mile, middle mile, last mile, and reverse logistics).

Drive core metrics: SLA adherence, TAT, cost per shipment, RTO, fill rates, NPS, and network utilization.

Ensure seamless coordination across regions, hubs, and partners.

Identify structural bottlenecks and hidden interdependencies that can trigger domino failures.

Design robust operating cadences, early warning systems, and escalation frameworks.

Build contingency planning mechanisms for peak events, disruptions, and network shocks.

Institutionalize SOPs, governance models, and performance management frameworks across regions.

Drive standardization while enabling flexibility for hyperlocal nuances.

Lead automation and tech-driven transformation of operational workflows.

Manage strategic 3PL partnerships and drive long-term capability building.

Collaborate with Product, Tech, Finance, Category, and CX to align network strategy with business goals.

Lead high-stakes cross-functional problem solving during critical incidents.

Drive structural cost improvements without compromising service quality.

Improve network design, capacity planning, and route optimization.

Build a culture of continuous improvement and data-driven decision-making.

Build and mentor a strong bench of regional and central operations leaders.

Create a culture of accountability, ownership, and operational excellence.

Drive leadership development across layers of the organization.