USD 115000–135000/yr

Senior Manager, Client Success - Key Accounts

United StatesUnited States·New YorkPermanent (Non-Union)senior
OtherCustomer SuccessClient Success ManagerClient Success
2 views0 saves0 applied

Quick Summary

Overview

About Metergy Solutions, LLC. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.

Technical Tools
power-bisalesforcecustomer-successsaas
About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
 
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.   
 
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach. 

Our Mission 
 
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
 
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position
 
This role is essential to Metergy as the point of contact for key accounts within our US market. You will be a trusted advisor and strategic partner who works hand in hand with our Director, Client Success. Note that this is not a people manager position but you will lead other Client Success professionals when it comes to supporting these key accounts.
 
Hybrid - 3 days in office in Long Island City, New York
  • Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value. 
  • Support the  Director of Client Success in the continued growth and development of the Client Success function for our US business.  
  • Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders. 
  • Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account. 
  • Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth. 
  • Act as a senior resource and escalation point for Client  Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team. 
  • Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists 
  • Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth. 
  • Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services. 
  • Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale. 
  • Bachelor’s degree 
  • 7+  years in customer success, account management or similar 
  • Including 2+ years in a lead role as key account contact managing senior management client relationships 
  • Ability to create and execute long-term, scalable client retention strategies 
  • Experience leading cross functional initiatives, fostering internal and external relationships 
  • Demonstrated ability to lead with a “customer-first” mindset 
  • Proficiency in tracking customer health, defining KPIs 
  • Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools 
  • Location & Eligibility

    Where is the job
    New York, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    April 14, 2026
    First seen
    April 14, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    21
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 6, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    M
    Senior Manager, Client Success - Key AccountsUSD 115000–135000