Bilingual Customer Service Representative

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes. 

We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion. 

• →Develop expert knowledge of our products, services, and systems.
• →Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries.
• →Open and close accounts, process payments, and update account information.
• →Respond to billing questions and troubleshoot issues.
• →Escalate concerns to Tier II or management when needed.
• →Document customer interactions and manage email inboxes.
• →Support general office tasks such as scanning, filing, and mail services.
• →Prepare reports and assist with administrative tasks as required.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and a team player.
• Ability to effectively communicate and problem-solve with customers.
• A proactive mindset to improve processes and support best practices.

• High school diploma or equivalent.
• At least one year of experience in customer service, client facing role, or a related field.

MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.