Customer Support Specialist

United States·RiverviewRegular Full-Timemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Customer Support Specialist (Hybrid –Riverview, FL) 📍 Riverview, FL | Hybrid (3 days in-office)🕒 Training Schedule: Mon–Fri, 8:00 AM–5:00 PM | Regular Schedule: Mon–Fri, may end as late as 6:00 PM Metrohm USA, the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in…

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excelb2bcustomer-support

📍 Riverview, FL | Hybrid (3 days in-office)
🕒 Training Schedule: Mon–Fri, 8:00 AM–5:00 PM | Regular Schedule: Mon–Fri, may end as late as 6:00 PM

Responsibilities

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You’ll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat. In this role, you'll:

→Process customer orders, quotes, shipping requests, returns, and escalations.
→Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
→Monitor open orders and proactively update stakeholders.
→Assist customers with account setup and product/service inquiries.
→Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment.

High school diploma or GED required; Associate’s degree preferred.
Minimum 2 years of B2B customer support experience (not retail or call center).
Strong communication skills (verbal and written).
Detail-oriented and tech-savvy — with Microsoft Excel proficiency.
Experience with Zendesk or a ticketing system preferred.
Experience with Microsoft Dynamics or other CRM/ERP systems is a plus.
A customer-first mindset and the ability to manage multiple priorities.

Thrive in a fast-paced, back-office environment
Bring a proactive approach to problem-solving and follow-through
Are comfortable collaborating across departments
Can occasionally work overtime or adjust hours when needed
Are eager to learn and grow within a mission-driven company

Requirements

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Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana)

What We Offer

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✓Medical, dental, and vision insurance

✓Company-paid life and disability insurance

✓401(k) with company match

✓Tuition reimbursement

✓Generous paid time off (vacation, sick, holidays, personal days)

✓A collaborative, supportive culture that values your success

Metrohm USA is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds — including veterans and individuals with disabilities.

Metrohm USA is an E-Verify Employer.

If you're passionate about delivering top-tier customer service and want to grow with a global leader in scientific innovation, we’d love to hear from you.

🌐 Apply today at: www.metrohm.com
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