Assistant Branch Manager

Metropolitan Commercial Bank (“MCB” or the “Bank”) is a New York City–based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek’s Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor’s Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human–AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank’s website at MCBankNY.com.

The Assistant Branch Manager is responsible for assisting branch management with the daily operations of the designated branch.  The Assistant Branch Manager is responsible for providing exceptional customer service for consumer and corporate clients, promoting the bank’s products and services, increasing branch sales to achieve quarterly goals, and managing the branch employee’s daily activities. Branch operations responsibilities include the coaching and development of staff to increase performance potential.

This position will be located at our 99 Park Avenue Branch

• →Assists the Market Sales Manager/Branch Operations Manager in managing branch operations in compliance with organization and government guidelines to ensure proper controls are maintained and new business is developed.
• →Responsible for opening and closing of branch and other security duties in accordance with established procedures; assumes full responsibility of branch management in the Market Sales Manager’s absence.
• →Manages all levels of Branch staff in daily operations, including recruitment, training, performance management and discipline of staff; conduct staff meetings to ensure two-way communication with staff.
• →Responsible for extensive customer service to ensure highest quality service by responding to customer inquiries, requests, and complaints; review and approve exceptions as authorized; perform account opening and other customer transactions as needed.
• →Responsible for the appearance of the facility.
• →Represents the Bank in the community to position the Bank as a provider of choice of financial services.

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in retail branch environment; 1-year management experience
• Excellent interpersonal and communication skills
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.