MHI Talent Solutions | Enterprise Applications Manager

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Enterprise Applications Manager is responsible for the governance, performance, and continuous improvement of enterprise business applications portfolio. Built on a SaaS-based architecture, this portfolio includes NetSuite ERP, Shopify eCommerce, NewStore POS, Zendesk, Avalara, VersaPay, and the integrations that connect them in support of the company’s retail, warehouse, customer service, and finance operations.
This role owns the enterprise applications portfolio as a whole rather than the administration of any single system. The Enterprise Applications Manager is accountable for the ongoing health, roadmap, and business value of these platforms, and serves as the primary liaison between business operations, technology, and the company’s software vendors and implementation partners.

The position ensures the applications portfolio effectively supports Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce. Core areas of accountability include application governance, vendor management, business process optimization, platform roadmaps, user adoption, and reporting. As the long-term owner of this portfolio, the Enterprise Applications Manager establishes the standards, practices, and scalable technology foundation that supports continued growth.

Working under the direction of the Enterprise Applications Manager, the administrator handles user provisioning, configuration changes, saved searches and reports, integration monitoring, and front-line support across Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce. The role is a strong fit for someone who enjoys solving problems in the system, maintaining data quality, and helping users get the most out of the platform.