MHI Talent Solutions | Technical Product Manager, Returns

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.

• →Support UAT and QA for return-related features and integrations.
• →Implement dashboards and reporting for return volumes, costs, and customer impact.
• →Maintain detailed documentation of return flows, integrations, and policies.
• →Provide training and onboarding materials for CX and Ops teams.

• 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
• Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
• Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
• Experience with integration platforms (e.g., Celigo) and API-based workflows.
• Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
• Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.

• Bachelor’s degree in Product, Engineering, Business, Supply Chain, or related field.
• Proven ability to design and deliver complex return solutions at scale.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced environment with evolving priorities