Operations Associate

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Essential Duties & Responsibilities:

•    Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
•    Identify, escalate, and help resolve complex client and internal issues in a timely manner
•    Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
•    Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries
•    Prioritize workload according to Quovant methodology and department policies
•    Utilize Zendesk or other CRM software for daily support issues and phone calls
•    Maintain a strong understanding of Quovant services
•    Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
•    Support additional projects and initiatives as directed by department leadership

Total compensation includes US employee benefits and annual bonus eligibility.