Care Center Representative - Remote PA, WV, VA, KY, OH, TN

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

As a Care Center Representative, you will:  

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.  

• Provide compassionate customer support using scripted and non-scripted responses.  

• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.  

• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.  

• Communicate with empathy, respect, and patience to ensure a positive experience for our members. 

• Verify and update customer information in the system to ensure records are accurate.  

• Troubleshoot alarm systems and report issues to ensure timely maintenance.  

• Proactively inquire about and recommend preventative healthcare services to members.  

• Manage access to highly sensitive materials and maintain strict confidentiality.  

• Talk and type simultaneously while navigating multiple screens and systems efficiently.  

• Successfully complete new hire training and pass all required compliance testing.  

• Perform other duties as assigned.   

The ideal candidate will bring:  

Soft Skills:  

• Exceptional customer service and interpersonal skills.  

• Strong oral and written communication abilities.  

• Ability to remain calm and empathetic in high-pressure situations.  

• A self-motivated attitude with the ability to work independently and collaboratively.  

Technical Skills:  

• Proficient typing skills (35 WPM).  

• Familiarity with customer service software and CRM systems (preferred).  

• Ability to toggle between multiple screens and systems efficiently.  

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.  

Education: High School Diploma or GED required.  

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings    

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.  

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at and work on a computer with headset for periods of time
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
• Ability to speak, hear and see for the assigned work day
• Repetitive key stroke/data entry for the assigned work day
• Minimal ambulating
• Ability to answer a high volume of calls up to 100+ calls per day

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas,  Kentucky, Louisiana, Michigan, Minnesota  Mississippi, Missouri, Montana,  Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming 

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com