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Intake Community Supports Representative

United States·AnkenyRemoteFull-Timemid

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Quick Summary

Overview

The Intake Community Support Representative serves as the front line to our customers placing meal orders.

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The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.

Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Assisting clients with reships (after training is completed)

Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.

Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request

Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

High school degree or GED

1 year of previous customer service experience

Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)

Clear oral communication skills

Previous experience with data entry

Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

Must have a quiet workspace that is free from distraction

1 year of previous call center experience

Bilingual (English/Spanish)

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Location & Eligibility

Where is the job

Ankeny, United States

Remote within one country

Who can apply

Listing Details

Posted: July 30, 2026
First seen: July 30, 2026
Last seen: July 30, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 70%
Scored at: July 30, 2026

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Momsmeals

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Mom's Meals is a leading national provider of home-delivered, medically tailored meals designed to support the nutritional needs of individuals managing chronic health conditions or seeking convenient, healthy meal solutions.

Employees

3k+

Founded

1999

Domain

momsmeals.com

Jobs

View 108 jobs

View company profile

Salary

From $18

per year