Workplace Technology Analyst

As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:

Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.

Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover

Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.

Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.

Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.

Lend a hand with project work, providing support whenever extra resources are needed.

Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.

Keep our meeting rooms in top shape with regular checks and proactive monitoring.

Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.

Maintain a well-organised and secure inventory of our laptops and other tech equipment.

A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.

Has a genuine interest in technology and using it to help people work effectively

Naturally personable, great communicator who has a passion for their work and the people they work with

Knows how to have fun whilst maintaining a professional outlook

Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password

Comfortable working across both Mac and Windows environments

Basic knowledge of iOS and Android devices

Ability to describe technical fixes in an easy-to-understand way

Logical thinker

Ability to work independently with minimal guidance

Experience with troubleshooting technical issues and keeping support tickets updated

Fluency in English

Opportunity to join a fast-growing, award-winning and super ambitious company

Work with a friendly team of highly motivated individuals

Be in an environment where you are listened to and can actually have an impact

Thriving, collaborative, and inclusive company culture

Mission + Functional team socials every 8 weeks

Company pension scheme

Company bonus scheme

Hybrid working environment

Home office furniture allowance

Personal Annual Learning and Development budget

Private Medical Insurance

Health Cash Plan (cashback on visits to the dentist & opticians etc.)

Cycle to work scheme

Wellhub subscription to a variety of gyms and wellbeing apps

Enhanced parental pay & leave

25 days holiday + bank holidays with additional days added with length of service.

This is a hybrid role. Our office is in London, by the Oxo Tower