Associate TSE I

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

As an Associate Technical Services Engineer 1, you are the first line of defense for our customers worldwide. You will provide high-quality, real-time technical guidance and troubleshooting assistance to users of MongoDB Atlas, our fully managed cloud database service. This role is ideal for a fast learner who thrives in a high-paced, customer-centric environment and is passionate about solving complex technical challenges.

It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities

• →Real-Time Support: Serve as the primary point of contact for customers via chat, ensuring rapid response times and maintaining high customer satisfaction
• →Technical Troubleshooting: Diagnose and resolve issues related to MongoDB Atlas, including connectivity, performance tuning, authentication, backup/restore procedures, and cluster configuration
• →Cross-Functional Collaboration: Partner with senior engineering teams and operations to escalate complex issues and provide feedback based on recurring customer trends.
• →Proactive Guidance: Educate customers on best practices for database architecture, security, and schema design within the Atlas environment
• →Review and test new features before they are publicly available

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted.. You should also have

• 2- 4 years of relevant experience, either technical or non-technical customer service experience
• Excellent communication skills, both written and verbal
• General knowledge of operating systems (Linux preferred)
• Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL) 
• Fundamental computing concepts 
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

In order to hit the ground running it would be advantageous if you had experience in any of the following areas

• Databases and administration (relational or non-relational)
• Cloud Proficiency: Familiarity with cloud platforms (any one of AWS, Azure and Google Cloud) and distributed systems.
•  Basic knowledge of MongoDB
• Familiarity with monitoring tools (e.g., Datadog, Prometheus, or Atlas-native tools).

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.