Customer Support (PST) Mexico

Mexico City · Mexico CityRemotemid

OtherSupport

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Quick Summary

Key Responsibilities

Resolve support tickets through Intercom, providing customers with timely, friendly, and accurate responses. Seek out answers and ensure there is relevant documentation.

Technical Tools

OtherSupport

Responsibilities

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What We Offer

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About the Role

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This is a contractor position.
You will be working remotely, we do not have an office in Mexico.
You must have the ability to work PST hours (9:00 AM – 5:30 PM PST, with a 30-minute lunch break).
- This correlates to 11:00 AM – 7:30 PM EST, 10:00 AM – 6:30 PM CST, and 10:00 AM – 6:30 PM MST, depending on Daylight Savings.
Fluency in English is required for this position.
You will be supporting our US-based customers.
The role pays hourly, bi-weekly in USD.
You must have your own laptop and stable internet.

What We Offer

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🌡 100% premium coverage on our healthcare plans for employees and their families

🦷 Dental & vision coverage for employees and families

🖥 New laptop & equipment

🏋🏻‍♀️ Wellness Stipend

Listing Details

Posted: March 3, 2026
First seen: April 3, 2026
Last seen: April 27, 2026

Posting Health

Days active: 23
Repost count: 0
Trust Level: 43%
Scored at: April 26, 2026

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Monograph

greenhouse

Monograph is modernizing design professionals’ back office with a beautiful, data-driven platform to help them manage, plan, and grow their companies.

Employees

Founded

2017

Domain

monograph.com

Jobs

View 4 jobs

View company profile

Salary

$7 – $15

per year

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