Intern Customer Success & Operations (m/f/d)

Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!

You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience jointly together with the core team? Perfect - we can’t wait to get your application!

To fit best, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.

• You will consult customers via our help center email & if needed via phone
• You will support our customers in the whole process of our services
• You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
• You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Moovster product every day
• You will play an active part in finding ways to continuously improve our customer satisfaction score
• Next to this you will contribute to setup, run, maintain and proactively improve our daily, weekly and monthly operations of our services

• Fluent in German (both written and spoken)
• Fluent in English (both written and spoken)
• You are a highly organised person with the ability to maintain overview of large amounts of data
• You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome
• You are an analytical thinker and problem-solver who embraces both simple and complex challenges
• Proficiency in Excel is a must
• Experience with searching in databases and writing simple SQL is a plus
• Availability 6 month (at least 4 month) starting as soon as possible