Service Manager

Service Manager   Lead the Team. Drive Maintenance Excellence   What You’ll Be Doing: Are you someone who embodies a “Whatever It Takes” attitude? If so, we want you to be part of our dynamic team. As a Service Manager, you’ll play a key role in maintaining the physical integrity of our apartment homes, ensuring they meet company standards and comply with all applicable laws. This full-time role is ideal for an experienced maintenance professional with strong HVAC expertise who is ready to lead a team while staying hands-on. As the Service Manager, you will: Interview, hire, and train new team members Develop and lead a team of Maintenance Technician through diagnosing problems and providing effective solutions Mentor and guide technicians to strengthen their skills across HVAC, plumbing, electrical, appliances, and general maintenance Provide expert troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, drywall, exterior structure, and appliance repair Be accountable for establishing and managing a 24-hour on-call schedule, while being available for emergency situations including snow, ice, or other site needs Partner with office staff to deliver strong resident service and follow up on maintenance-related concerns Manage and organize inventory of maintenance materials and oversee supply usage Establish and maintain preventative maintenance, make-ready, and daily work order schedules Regularly inspect community buildings, including vacant units, to ensure quality and compliance Plan, assign, and direct the work of the maintenance team while maintaining operational efficiency   Compensation & Incentives Base Pay: $26.00 – $30.00 per hour Up to 100% Rent Discount Property Staff Shared Renewal Commissions – paid monthly $300 Morgan Essentials – paid quarterly On-call Appreciation: $15/day for holding the on-call phone Medical, Dental, and Vision benefits 401(k) Retirement Plan with Company Match Generous paid time off, including 10 holidays per year and sick leave   Hours & Schedule Monday – Friday: 8:00 AM – 5:00 PM Paid on-call participation required Must be available and prepared for emergency events Schedule subject to change based on business needs   What We’ll Expect from You 5+ years of maintenance or related trades experience required Strong expertise in HVAC systems, plumbing, and general maintenance Proven ability to lead, develop, and manage a maintenance team Experience managing work orders, scheduling, preventative maintenance, and inventory Strong troubleshooting and problem-solving skills across multiple trades Comfortable using smartphones, mobile apps, and systems for communication and operations Strong communication and customer service skills Active, valid driver’s license and a personal vehicle Ability to live within a reasonable commuting distance to support on-call needs HVAC / EPA / CFC certification required   #AC4603