WorkBC Job Developer - North Delta and Ladner-South Delta WorkBC (Fixed Term until March 31, 2027)

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of WorkBC Job Developer. This position will be based out of the North Delta and Ladner-South Delta WorkBC offices. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. 

POSITION FUNCTION:

The WorkBC Job Developer are responsible for building lasting relationships with local employers and creating work experience opportunities that lead to long-term sustainable employment opportunities for clients. The Job Developer works collaboratively with the WorkBC Client Services Team to support clients towards successful job attachment outcome.

KEY DUTIES AND RESPONSIBILITIES:

• Understand WorkBC program service policies and contractual obligations, and understand the role a job developer plays in achieving these goals (i.e. KPMs and contractual outcomes). 
• Work collaboratively with Employment Counsellors and Employment Skills Facilitators to understanding clients’ needs and occupational goals and implement strategies to secure employment. 
• Maintain and monitor client progress to successful job attachment outcome by building a strong rapport with clients and employers. 
• Assist clients and employers in completing wage subsidy applications. 
• Document the clients’ progress in achieving the goals outlined in their work experience plan and pro-actively address issues to ensure successful long-term job sustainability. 
• Maintain an excellent working knowledge of local employment opportunities via cold calling, attending networking events, and engaging with local boards of trade, etc. 
• Facilitate Work Experience Placement for eligible clients. 
• Develop an ongoing relationship with employers and maintain such relationship using the Employer Relations Management database. 
• Coordinate employer engagement events, such as job fairs, industry presentations, work site visits, etc. 
• Curate job postings and communicate opportunities to the Client Services Team and clients (e.g. via e-mail, job boards, etc.). 
• Secure placement opportunity for clients by screening them, referring resumes to employers, and following-up to ensure successful placement or to solicit feedback from employers. 
• Provide on-site job coaching to clients as needed. 
• Conduct presentation to employers and clients. 
  
  

MINIMUM QUALIFICATIONS:

• Post-secondary degree, certificate or diploma in career or employment development, social work, adult learning, human resources management, psychology, or counselling or a combination of coursework and 2 or more years of experience in: 
  • Working with individuals with complex barriers and a broad range of cultural backgrounds including people referenced as members of the Client Inclusion Groups identified by the Ministry (Indigenous People, Francophones, Immigrants, Persons with a Disability, Multi-Barriered, Survivors of Violence and/or Abuse, Youth, including Youth at-Risk) and/or, working in Marketing, Sales or Human Resources roles.
    
• Sound knowledge of the Employment Insurance Act, BC Employment and Assistance program and WorkBC Employment Program policies.
• Current and satisfactory Criminal Record Check required.

DESIRED SKILLS AND QUALIFICATIONS:

• Excellent inter-personal verbal and written communication skills.
• Experience providing customer service and resolving issues both in person and in a virtual service delivery environment.
• Ability in employer and client presentation, and experience building partnerships with community agencies, employers, and other stakeholders.
• Experience conducting and interpreting client needs assessments.
• Experience coaching and mentoring clients.
• Ability to work co-operatively in a team environment.
• Strong organizational and time-management skills.
• Proficient in Microsoft Windows and Microsoft Office software such as Word, Excel, Access, Outlook, Teams, and Integrated Case Management system (ICM).
• Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.
• Critical thinking skills: ability to process and organize facts, data, and other information to define a problem and develop effective solutions.

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset
• Ability to speak a second language will be considered an asset
  

HOURS:

Full-time (35 hours per week), fixed term until March 31, 2027
*May require working until 6:30 pm on Thursdays, some Saturdays on a rotating schedule with time off in lieu

The successful candidate must be able to commute to the North Delta and Ladner-South Delta WorkBC Office locations.

COMPENSATION: $28.58 - $31.03 per hour

DEADLINE: June 3, 2026, by 4:30 PM

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
  
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.