Implementation Onsite Technician

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

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  Install, configure, and provision software applications, cloud environments, network equipment, or user endpoints based on technical documentation.

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  Execute standardized deployment scripts, configure user profiles, establish access controls, and map data paths as required by the system design.

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  Ensure all implementations strictly adhere to company security baselines and compliance standards.

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  Excellent organizational and time management skills. 

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  Manage technical upkeep, provide day-to-day support of new and existing customer sites via support tickets and audits 

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  Troubleshoot, prioritize, research, and document technical issues thoroughly and accurately within tickets. If unable to resolve an issue, escalate to management team. 

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  Assist in refining implementation/technician processes with the goal of efficiency and accuracy 

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  Travel required up to 20% (locally to customer sites)

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  Occasional weekend/evening work required.

• Serve as the primary technical point of contact during the "go-live" window to troubleshoot immediate deployment failures or performance bottlenecks.

• Escalate complex architectural or infrastructure flaws to senior engineering teams with detailed diagnostic data. 

• Provide hyper-care support to end-users or client administrators immediately following deployment to ensure a smooth transition. 

• Maintain precise records of system configurations, IP allocations, software licenses, and hardware assets deployed.

• Update implementation playbooks, checklists, and runbooks based on field insights to streamline future deployments.

• The ability to multitask effectively and excel in a fast pace environment. 

Target Base Salary Range: $60,000 - $70,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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• High School diploma, or GED, or Associate's, or Bachelor's degree in IT, or Technology.

• 3 years of experience working in an IT, or Technology environment required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.