Clinical Command Center Agent-HSO System Admitting department-150 E. 42ND St.-Full-Time-Evening Shift-3PM-11PM

The Clinical Command Center Agent is responsible for coordinating and supporting system throughput, patient transfers, (tele) consult operations and centralized clinical admitting across the health system. Within the Clinical Command Center (CCC), the agent ensures timely and accurate patient flow, while serving as a central point of communication between clinical teams, hospital departments, registration teams and transport services.  Customer service, real-time collaboration and workflow accuracy are the hallmarks of this role.  This position manages system-wide patient admissions, transfers, and bed assignments to ensure every patient is placed in the right bed, at the right time, for the right care!

1.    Perform accurate pre-admissions, which included but is not limited to: collection of demographic data, verification of required record, and complete documentation relevant to the patient’s admission or transfer, ensuring that all required information is properly captured. Coordination with clinical and ancillary teams and support services from sending and receiving hospitals, admitting departments and all health system entry points.
2.    Serve as primary administrative contact for inter/intra facility transfers, assignments of all inpatient beds, direct admissions, and consult requests across all hospitals in the health system.  
3.    Work with bed management, centralized clinical admitting and transfer services leaders to liaison with clinical teams in the identification and assignment of appropriate patient placement (between providers, admitting staff and clinical teams to facilitate timely patient placement).
4.    Obtain authorizations and ensure compliance with all payer, regulatory, and institutional requirements.
5.    Schedules appropriate appointments and pre-testing exams. Serves as system point of contact for “Expectant Patient” referrals as appropriate.  Assists with chart scanning and completion.
6.    Monitors patient progress and may communicate information between patient, referrer, family and treatment team, when applicable.
7.    Monitor and track patient movement, transfer and bed requests and update EMR systems to reflect current patient and bed availability status.
8.    Coordinate transportation arrangement with health system Transportation Management Office (TMO) and external ambulance providers.
9.    Maintain awareness of real-time census data, bed availability and hospital census capacity across all campuses.
10.    Update census and regulatory data in all health system platforms.  Maintain accurate records of all transfer, admission, and communication activities within the command center systems.
11.    Serve as a liaison between providers, admitting and clinical teams to facilitate timely patient placement.
12.    Promptly answers calls and screens inquiries with strict adherence to patient confidentiality.
13.    Provide exceptional customer service in all interactions with internal and external partners and serve as a resource to our MSHS patients, providers, nursing units, hospital departments and other stakeholders.
14.    Provide administrative support for all MSHS processes related to Decedent Affairs, which includes but not limited to: review of death certificates for completion and accuracy, ensuring completion of required forms, assisting with provider access and notification of external agencies, when applicable.
15.    Participate in training, cross-coverage and performance improvement activities.
16.    Demonstrates knowledge of hospital and departmental standards, policies, procedures and regulatory standards.
17.    Performs other duties as assigned.