Registrar-MSQ-Emergency Department - 2 Days (Variable Shifts Friday - Sunday)

The Registrar is responsible for the business aspect of the patient's visit to the Emergency Department as well as the patient-focused care delivery within the department. Activities include registration, insurance verification and notification, updating of financial and demographic information, reception, and other duties as assigned.

• Greet and direct patients, visitors, and staff.
• Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages, and assures delivery of the same.
• Collects and distributes patient referral information received from affiliated physicians.
• Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors.
• Is open and responsive to the diverse backgrounds and experiences of other people and promotes an environment that is sensitive to cultural diversity.
• Distributes departmental reading material such as the Emergency Department brochure, Health Care Proxy, and Patient Bill of Rights. Ensures such documents are readily available.
• Registers patients by updating or entering patient demographic, financial information, and emergency contact data into the computer system.
• Verifies insurance coverage by interviewing the patient/family member/friend, using hospital systems and payer portals..
• Performs bedside patient registration, ensuring timely and accurate collection of all required demographic, insurance, and consent information.
• Collect copayments and other patient financial responsibilities at the point of service in accordance with hospital policies and payer requirements.
• Identify 
• Maintains strict compliance with HIPAA, EMTALA, and hospital privacy policies. 
• According to policy and established procedure, generate patients’ charts and attach pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc.
• According to policy and established procedure, reviews discharged patient charts for diagnosis, physician signature, dictation code, menu, and appropriate forms for completion.
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• Enters data into the required computerized system.
• According to policy and established procedures, ensure that all papers, forms, etc., are stamped appropriately.
• Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books.
• Obtains signatures for consent.
• Other duties as assigned.

Education Requirement: High School Diploma or Equivalent

Experience requirements:

 Strong computer skills and experience with electronic health record (EHR) systems.

• Ability to set priorities, solve problems, use proper judgment in difficult situations, and be flexible.
• Sufficient oral and writing skills in the English language to communicate effectively.

Preferred: 

• Working knowledge of insurance plans and point-of-service collections 

• Minimum of 1 year experience in healthcare registration, patient access, or a related healthcare front-desk role.

Collective bargaining unit: SEIU 1199-MSQ