MSF Access Digital Communications Officer

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 24 sections, 27 associations and 18 branch offices together. Registered in Switzerland, MSF International provides coordination, information, and support to the MSF Movement, as well as implements international projects and initiatives as requested.

Médecins Sans Frontières (MSF) works tirelessly to enhance the accessibility, availability, affordability, appropriateness, and quality of healthcare products for the populations it serves. While this is a collective mission, the MSF Access team plays a pivotal role by identifying and implementing priority strategies and projects, providing expert support across the movement, and centralizing strategic analysis. The MSF Access team, overseen by an Executive Board, is based in the following five regional hubs:

• Dakar, Senegal: covering West and Central Africa

• Rio de Janeiro, Brazil: covering the Americas

• Kuala Lumpur, Malaysia: covering Asia and Oceania

• Nairobi, Kenya: covering Eastern and Southern Africa

• Brussels, Belgium: covering Europe, the Middle East, and Northern Africa

The work of MSF Access is rooted in MSF’s medical humanitarian work and aims to improve access to medicines and healthcare products for people in the greatest need by bringing down barriers that keep people from getting the treatment they need to stay alive and healthy.  

To do this, we advocate for the most effective medicines and health products to be available, affordable, and equitably accessible for the people we care for, and beyond.  

The MSF Access team has the following responsibilities:

• Gather input for MSF’s Common Priorities on access to products of healthcare (Access).

• Design and implement Access Analysis & Advocacy activities to respond to the agreed Common Priorities.

• Provide, facilitate, support on Access files outside the Common Priorities to MSF entities that request it.

• Maintain an overview of Access initiatives across MSF and report on them annually.

• Research, and stay informed of, the Access landscape globally and regionally to inform the MSF Movement of opportunities and threats.

Under the supervision of the Digital Communications Advisor and in collaboration with Strategic Communications Advisors, the Digital Communications Officer will work to create and deliver engaging digital communications and campaigning materials to support MSF Access advocacy objectives, translating highly technical content into compelling digital assets, including social media plans, infographics and short videos.

The Digital Communications Officer is part of the advocacy and communication department. S/he works with a team composed of advocacy, communication, digital and technical experts, and works closely with the regional hubs of the Access team.

• Multimedia and written content creation: propose and create infographics, visuals, videos, animations, social media posts, web articles and other innovative digital content to boost online presence and engagement.

• Social media management: implement and manage online platforms and/or third party tools to assure contents are published in time and following the best practices.

• Online community engagement: identify relevant online communities, develop and implement engagement strategies with the aim of mobilising additional support for MSF Access communications, monitor comments and answer/react as needed in consultation with the team.

• Online monitoring: monitor social media for issues related to Access communications and propose ways to respond as opportune and/or necessary.

• Email marketing: Collaborate with the Digital Advisor in the creation and dissemination of the monthly newsletter, and with the digital consultant to setup the email campaign.

• Growing audiences: collaborate in developing and implementing digital and outreach/marketing strategies to grow target audiences.

• Analytics and metrics: in coordination with the Digital Comms Advisor and the Digital Consultant, contribute to the development of impact reports and insights for continuous data-driven improvement.

• Internal dissemination: Help prepare and disseminate communication packages to the MSF communications network through relevant internal platforms, including compiling and sharing relevant materials

• Internal engagement: support engagement with relevant communication officers in MSF country offices to facilitate the uptake of digital packages.

• Commitment to MSF principles

• Degree in communication, journalism or equivalent

• 2-3 years of experience in developing and executing social media and web content, preferably at global level in the not-for-profit sector

• Experience producing graphics and video for digital platforms

• Experience with email marketing is a plus

• Attention to detail

• Strategic thinking and planning ability, demonstrated track record of problem solving and seeking solutions to challenges, and creative thinking

• Proven ability to work across regions and multicultural teams

• Proficiency in English

• Ability to work autonomously in a fast-paced international environment

• Additional languages considered an advantage