Service Advisor - Mercedes-Benz of Richmond

United States·RichmondFull-timemid

OtherService Advisor

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Quick Summary

Key Responsibilities

Greet customers and assist with their service needs Schedule service appointments and coordinate with the service team Provide accurate estimates for repair and maintenance services Communicate with customers about their vehicle's status and any…

Requirements Summary

Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry Strong communication and interpersonal skills Excellent organizational and time management abilities Ability to work in a fast-paced…

Technical Tools

OtherService Advisor

Job Title: Service Advisor

Company: Mercedes-Benz of Richmond; Murgado Automotive Group

Location: Richmond, VA

Job Type: Full-time

About Us:

At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.

Job Description:

As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.

Key Responsibilities:

Greet customers and assist with their service needs

Schedule service appointments and coordinate with the service team

Provide accurate estimates for repair and maintenance services

Communicate with customers about their vehicle's status and any additional services needed

Ensure timely and efficient completion of all service work

Maintain accurate records of service orders and customer interactions

Address and resolve any customer concerns or complaints promptly

Promote additional services and maintenance programs to customers

Collaborate with the parts and service team to ensure a seamless service experience

Qualifications:

Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry