91600A - Manager, Key Accounts

SUMMARY: Responsible for the sale of company products and services to assigned and target customers to achieve sales and profit goals. The representative will utilize the approach, strategies and tactics prescribed by the Company. The employee will be a sustaining resource to the customers' business by effective communication of BakeMark bakery solutions total product and service offerings. Perpetuates the growth of the BakeMark bakery solutions brands at all times by maintaining a positive business relationship with all stakeholders. Treats all customers (both internal and external) with respect, courtesy, and kindness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for attaining or exceeding the annual sales budget for the assigned customers. Utilizes the Strategy, Objective, Action steps & Responsibilities (S.O.A.R.) process to focus on objectives and communicate to appropriate parties. This includes appropriate research on the customer and aligning their needs with the company’s competencies. Communicates weekly to the distribution center Sales Manager, General Manager and Vice President, Branch Development, their results on the identified account priorities and actions needed to be successful. Presents products to the customer using a professional, business plan approach. This includes written proposals, product specifications and product demonstrations. It may also include pro-formas, plan-o-grams, product life cycle graphs, marketing plans and vendor support plans, etc. Maintains and quotes prices to customers. Maintains a pricing and margin structure that is consistent with Company guidelines and achieves or exceeds company’s goals. Responsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needs. Facilitates orders via PS or EDI. Manages order-processing issues such as designated order cut-off times, shipping addresses, delivery minimums, etc. Facilitates collection of customer payments. Communicates and updates all customers on compliance of credit terms. Utilizes company data and field data to prepare period end reports that include sales trend, variance to prior and budget, S.O.A.R. activity, margin, A/R, competitive activity and a narrative on business drivers. Follows up on ALL customer requests and questions to ensure appropriate response is made and customer is satisfied. Utilize proper internal and external communication to address business issues. Travels as required by the needs of the customer, within company and budget guidelines. Coordinates all activities required with travel (samples, Technical Service, etc.) to minimize costs. Continually develops knowledge of and representation of the Company's products, services, and policies, including company sponsored training as assigned.  Treats all customers (both internal and external) with dignity, respect, courtesy and kindness. Responds to all customer inquiries and requests to ensure customer satisfaction. And other duties and/or projects assigned to meet Company goals/objectives. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Exemplify the BakeMark core values of Partnership, Performance, Passion, and Initiative in all aspects of assigned duties.