Onboarding Supervisor

Agency HR Consultant I (NS)

NC13

The Onboarding/Offboarding Supervisor oversees the Employee Life Cycle Team responsible for end‑to‑end life cycle for NCDHHS employees using Workday and the Integrated Human Resources Payroll System. The life cycle will include hire actions for new hires, transfers, promotions and separations across NCDHHS. The role will also have strong focus on ensuring accurate and compliant completion of Form I-9 and employment eligibility verification including, but not limited to, timely case response follow-up sent to the Office of State Human Resources (OSHR) from USCIS regarding Form I-9 completions submitted from NCDHHS. Supervise offboarding specialists and ensure consistent and compliant offboarding processes for all departing employees. Oversee collection and processing of required documents during offboarding, ensuring proper closure of employment records.

Key Responsibilities:

Supervise and support onboarding specialists in daily tasks, performance management, training, and workflow coordination.
Oversee all I‑9 verification activities, ensuring compliance with federal regulations and internal audit standards.
Review and approve complex or exception I‑9 cases, correcting errors and ensuring timely resolution.
Monitor E‑Verify submissions and ensure proper documentation and closure.
Develop, update, and maintain onboarding standard operating procedures (SOPs) to ensure consistency and regulatory compliance.
Provide guidance to new hires during remote onboarding, ensuring a positive experience from pre‑boarding through Day 1.
Partner with HRIS teams to ensure employee data is accurate, timely, and aligned across systems.
Track onboarding metrics and create reports to identify trends, process improvement opportunities, and compliance risks.
Collaborate with HR and Legal teams during internal audits or external investigations related to I‑9 or onboarding records.
Ensure team members are equipped with proper resources, technology, and guidance to be effective and productive.
Lead regular team meetings and quality reviews to reinforce compliance, consistency, and customer service excellence.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree, typically in Human Resources or related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and 3 years of progressive experience in Human Resources; or equivalent combination or education and experience.

Charlene Michele Moore

CHARLENE.MOORE@DHHS.NC.GOV