Salesforce Consultant, Managed Services

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are looking for a Consultant (Managed Services) to bring Salesforce project implementations to life by working with our clients to understand their business, identify their requirements, and design, develop, QA and launch their solutions.

• Architect and build best-in-class implementations of Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice
• Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.
• Work with our clients to define requirements, propose & deliver solutions.

• 2+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Project Management experience a plus
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Understanding of Customer Service and and Project Management with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform

• Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Community Cloud, Sales Cloud or Field Service Lightning Consultant.
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.