Nextech
Nextech26mo ago

Technical Product Specialist

RemoteFull timemid
OtherTechnical Product Specialist
2 views0 saves0 applied
Apply Now

Quick Summary

Overview

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay,

Technical Tools
OtherTechnical Product Specialist
Why join Nextech?
 
We are a leader in specialty healthcare technology solutions.
 
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
 
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
 
We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary:
 
The Technical Product Specialist is responsible for providing advanced technical services and support for customer-facing defects for Nextech Software Products.  Working in partnership with the Product Specialist, and directly with Support, Implementation, and Product Development teams, this person will be responsible for running and delivering custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes.  The primary goal of this role is to reduce the defect load on product development teams to only those defects requiring product code changes. 
 
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.  
  • Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams.
  • Resolve configuration-based defects and other defects not requiring development.
  • Manage custom report and data extract requests, delivering for known request types or coordinating new requests with our platform teams.
  • Bridge technical communication between escalated customers and product development teams.
  • Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues.
  • Provide issue coordination across development teams for technical services shared across products.
  • Develop and maintain an expert level of proficiency in all technical facets of the assigned software solution(s).
  • Act as an advocate for delivering Customer Excellence.
  • 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes.
  • Strong experience with database queries and data management
  • Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio.
  • Self-motivated and a self-starter with a strong sense of urgency and personal accountability.
  • Strong application knowledge, understanding how solution functionality works within the context of our technical environment.
  • Strong analytical skills and proficiency with analytical tools.
  • Desire to work in a fast-paced, success-driven team environment.
  • Familiarity with Jira and Agile software development.
  • A customer-centric approach to problems.
  • Bachelor’s degree or certification in a technical field related to software engineering.
  • Prior experience with healthcare operations or IT experience is a plus.
  • Experience debugging JavaScript and a basic understanding of C#.
  • Remote
  • Long-distance or air travel as needed
  • Activities require a significant amount of work in front of a computer monitor.
  • Employee Assistance Program with free counseling sessions available
  • Flexible Time Off: take time off when you need it without worrying about available hours
  • 10 paid holidays + 1 floating holiday
  • Generous annual bonus opportunity
  • iCREATE Employee Recognition Program
  • Insurance : Choice of Medical, Dental, and Vision plans
  • Wellness Program including discounts on medical premiums
  • Health Savings Account
  • Flexible Spending Account
  • Volunteer Time Off
  • 100% Company-Paid Parental leave
  • 401(k) with Employer Match
  • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
  • Company-Sponsored 529 College Savings Plan
  • Corporate Discounts on Retail, Travel, and Entertainment
  • Pet Insurance options

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    February 22, 2024
    First seen
    April 9, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    25
    Repost count
    0
    Trust Level
    32%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Nextech
    Nextech
    lever
    Employees
    5
    Founded
    2009
    Domain
    nextechpartners.com
    Jobs
    View 18 jobs
    View company profile

    4 other jobs at Nextech

    View all →

    Explore open roles at Nextech.

    Nextech
    Inside Sales Manager (Remote - United States)
    Full time    Nextech
    Onsite Implementation Specialist - NexCloud/ Nextech Select (Remote - US)
    Full time    Nextech
    Account Based Marketing Manager (Remote US)
    Full time    Nextech
    Support Operations Intern ( Summer 2026 Internship) - Remote United States
    Intern

    Similar Technical Product Specialist jobs

    View all →
    OxylabsOxylabs
    Technical Product Specialist (Part time, on weekends)
    Part Time
    WeinfuseWeinfuse
    Technical Product Specialist
    USD 80000–95000
    Full Time
    S
    Stratacareers
    Technical Product Specialist, Decision Support
    A
    Alertus
    Technical Product Specialist
    USD 45000–65000
    Full-Time
    axion innovationsaxion innovations
    Assistant Comptable
    S
    Sonymusicentertainment
    Senior Manager, Finance

    Browse Similar Jobs

    Manager3.3kFitness & Wellness2.1kEngineer2.1kDirector2kData Collector2kAssistant Manager1.8kAssociate1.7kConsultant1.4kBehavioral Health1.2kAssistant1.2kSocial Work & Counseling1.1kSocial Worker1kTechnician963Analyst906Coordinator806Social789Development679Part Time611Operations Associate605Tech Lead583
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    NextechTechnical Product Specialist
    Apply Now