Professional Services Engineer

So, what’s the role all about? 

We’re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You’ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. 

This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations.  You’ll support data integration, automate processes, and help clients get the most value from our platform. 

 How will you make an impact?   

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions. 

• Install, configure, and customize the company’s software products in client environments  

• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts. 

• Train customers and internal stakeholders on product features and best practices 

• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects. 

• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership. 

• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery. 

• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team. 

Have you got what it takes?  

• 2+ years of experience in professional services, technical consulting, or enterprise software implementation. 

• Knowledge of CCaaS, IVR configuration, and an understanding of multi-channel communication such as SMS, chat, etc. 

• Proficiency in SQL, with the ability to write optimized queries  

• Hands-on experience with relational databases such as MySQL and Oracle. 

• Strong analytical and problem-solving skills with attention to detail. 

• Excellent communication skills with a customer-focused approach. 

• Ability to manage multiple client projects while maintaining high quality and responsiveness. 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  10724
Reporting into:  Tech Manager , Professional Services
Role Type:  Individual Contributor