Senior Professional Services Software Engineer, Actimize

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

As a Senior Actimize Implementation Engineer, you will be responsible for implementing, configuring, and customizing NICE Actimize solutions, primarily using Actimize, SQL, and related technologies, to meet client requirements. You will assess technical feasibility, configure systems, perform thorough testing, and resolve issues through root cause analysis and sound problem-solving. You will also ensure accurate documentation and effective technical communication. Throughout, you will focus on successful client delivery, efficiency, quality, and continuous improvement in both process and solution outcomes. 

Analyze the client business model and understand their requirements. 

Support workshops as a functional and technical point of contact to explain Actimize solutions to clients. 

Participate in requirement gathering from clients and support them in aligning Actimize capabilities to business needs. 

Determine technical feasibility by evaluating requirements and proposed solutions. 

Lead implementation efforts end-to-end, owning technical delivery and solution outcomes. 

Configure and customize Actimize solutions using platform capabilities, SQL, and related technologies. 

Enhance existing solutions to match client requirements through configuration, tuning, and optimization. 

Provide insights by collecting, analyzing, and summarizing technical and data-related issues. 

Perform technical troubleshooting, root cause analysis, and implement corrective actions. 

Collaborate with internal teams including R&D, architects, and project managers to drive successful delivery. 

Estimate level of effort, evaluate solution approaches, and provide recommendations to improve implementation processes. 

Apply a sense of urgency, commitment, and focus on priorities to deliver solutions in a timely manner. 

Document and demonstrate solutions by developing clear documentation, configurations, and technical artifacts. 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Reporting into: Manager, Professional Services, Actimize   

Role Type: Individual Contributor   

About NICE   

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.   

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.   

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.