Specialist Automation Engineer

Specialist Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

Serve as Subject Matter Expert for core components, ensuring quality ownership throughout the product lifecycle.

Define and drive the test strategy and quality roadmap for complex web applications and integrated systems.

Oversee automation infrastructure and integrate tests into CI/CD pipelines for seamless delivery.

Lead automated data generation to ensure robust, repeatable testing across environments.

Mentor junior and mid-level engineers to foster technical excellence and professional growth.

Refine SDLC and STLC processes to balance best practices with team agility.

Lead internal training and adopt industry trends to evolve team capabilities.

Oversee critical production issue resolution and perform Root Cause Analysis (RCA).

Analyze complex data to solve technical problems and reach informed conclusions.

Act as the R&D Point of Contact for QA metrics and KPIs.

Partner with Product, UI/UX , Support, and R&D teams to align quality goals.

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

8 to 11 years of experience in IT as Automation QA Engineer.

8+ years of experience in UI Automation testing.

Experience in using API through automation framework.

Experienced working with Databases, writing SQL queries for data validation.

Desirable to have knowledge of Cloud services like AWS. 

Experience with CI/CD tools like Jenkins.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent.

Experience leveraging AI agents to accelerate Root Cause Analysis (RCA), implementing self-healing automation, and validating AI model integrity

ISTQB Certified, ISTQB® Certified Tester - AI Testing (CT-AI) or equivalent

Experienced with defect management and tracking tools, preferably Jira.

Excellent communication skills, very good English.

Experience working for Agile

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10494

Reporting into:  Tech Manager
Role Type: Individual Contributor