Correspondence Specialist II, Quality Relations

Nightingale College is looking for a Correspondence Specialist II to join our Quality Relations team — a role built for someone who takes real ownership of communication and turns high-volume inboxes into smooth, learner-first experiences. You'll be the voice behind timely, accurate, and professional responses to the learners, faculty, and stakeholders who count on Nightingale every day. This is a Level II role: you'll take full ownership of an assigned inbox, building on foundational correspondence skills to manage it independently while keeping quality and consistency front and center.

• →Manage the full inbox for assigned functions, responding to inquiries within established service levels.
• →Categorize, prioritize, and resolve learner inquiries, escalating when necessary.
• →Draft, edit, and send professional communications to learners, faculty, and other stakeholders.
• →Ensure consistent use of CRM, SIS, and communication tools for tracking and documentation.
• →Identify patterns or recurring issues in inquiries and recommend process improvements.
• →Collaborate with peers and other departments to resolve complex or multi-step issues.
• →Support overflow and shared inbox operations as needed.
• →Assist in pre- and post-semester projects related to learner communications.

• Associate degree required (bachelor's preferred), or equivalent experience
• 1–2 years of experience in learner support, customer service, or operations
• Strong written communication skills you can point to with confidence
• Ability to multitask in a high-volume environment without sacrificing accuracy or professionalism

• Bachelor's degree
• Experience using CRM or ticketing systems

Nightingale isn't just a workplace — it's a high-impact community, and every inbox reply you send is a chance to show a learner they matter. If you thrive on solving problems, love clear and thoughtful writing, and want your day-to-day work to genuinely move people forward, we'd love to hear from you.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.