New Learner Compliancy Specialist III, Credential Support

The New Learner Compliancy Specialist III, Credential Support manages a high-volume caseload of newly admitted learners (up to 450 learners) and ensures full compliance with College Experiential Learning (EL) credentialing requirements. This role focuses on efficiency, troubleshooting complex issues, and supporting both learners and collaborators in the credentialing process.

• →Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• →Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• →Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• →Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
• →Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
• →Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• →Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

• Bachelor’s degree from an accredited institution is preferred.
• Minimum of two years’ experience in credentialing or administrative support within education or healthcare settings.
• Demonstrated proficiency in professional communication across multiple mediums.
• Strong customer service skills with experience handling high-volume caseloads.
• Proficiency with Microsoft Office products and credentialing software.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.