Workforce Supervisor, Stock Services

The Stock Services Workforce Supervisor oversees the daily operations of the Stock Services department, including receiving, inventory control, stock distribution, courier functions, fleet-vehicle support, and mail transport activities.  This position provides direct supervision and guidance to the Stock Services Courier/Driver-Stock Clerk staff, insuring accurate inventory management, timely deliveries across the NJM campus, safe driving practices and high-level customer service.  The Stock Services Workforce Supervisor ensures compliance with company policies, safety requirements, and departmental standards while driving operational efficiency and continuous improvement.

SCHEDULE: Monday – Friday, 8:00 am to 4:15 pm

• →Provide daily supervision, scheduling, and task assignments for Stock Services staff.
• →Oversee performance, provide coaching, conduct evaluations and support professional development.
• →Ensure team compliance with inventory procedures, safety protocols, and customer service standards.
• →Lead and participate in hiring, onboarding, and training of new employees.
• →Monitor workload, prioritize department activities, and resolve operational issues promptly.
• →Maintain a positive, collaborative team environment and address performance or conduct issues as needed.

​Operational Oversight & Inventory Management

• →Supervise all receiving operations to ensure accurate inspection, counting, and documentation of deliveries.
• →Ensure that inventory items are properly transferred, stored, and tracked within the physical and system-based inventory locations.
• →Ensure stockroom inventory controls are in place and adhered to.
• →Communicate the delivery of stocked items with appropriate vendors to ensure adequate inventory levels.
• →Investigate vendor discrepancies, delivery issues, and product variances; communicate finding to appropriate departments.
• →Oversee timely fulfillment and delivery of stock orders to internal requestors while upholding customer service expectations.
• →Monitor and audit inventory management software (Workday) activity, including requisition approvals, receiving entries, serialized item logging, cycle counts, adjustments and required reporting.
• →Ensure safe and compliant operation of manual and electric pallet jacks and other equipment.
• →Support the development and maintenance of organized, efficient, and compliant stockroom areas.

• Oversee the daily courier/driver operations performed by staff, ensuring punctual and safe transport of cargo and/or passengers.
• Ensure all vehicle loading, unloading, and delivery activities meet safety and company standards.

• Develop and implement process improvements to enhance efficiency, accuracy, and service delivery.
• Generate and review departmental activity reports, inventory reports, and metrics as required.
• Serve as the operational point of contact for internal departments requiring Stock Services support.
• Function as a backup to Stock Services staff completing their assigned tasks as needed.

• Experience supervising stockroom, warehouse, inventory, or courier operations.
• Prior inventory management system experience.
• Knowledge of Workday Financials a plus.

Compensation: Salary is commensurate with experience and credentials.