AV/IT Systems Specialist [R0153764]

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.

The University of Nevada, Las Vegas, invites applications for AV/IT Systems Specialist, Information Technology [​R0153764].

Reporting to the Manager of Classroom Technology Services, the AV/IT Systems Specialist is responsible for ensuring the successful installation, maintenance, and operation of audio-visual (AV) solutions in classrooms, conference rooms, and other campus spaces. The role involves assessing user needs, determining hardware and software specifications, designing AV enabled spaces, developing timelines and prototypes, working with vendors, purchasing hardware and software systems, managing installations, assisting with systems programming and providing excellent customer support.

Responsibilities include managing the integration of technology in the new construction and remodel of university learning spaces or AV enabled facilities. The AV/IT Systems Specialist, will consult with various stakeholders to determine facilities programming, and will then work with the Planning and Construction department, as well as project architects, general and sub-contractors, Audio Video (AV) integrators, and Office of Information Technology (OIT) stakeholders to ensure technology is appropriately integrated into the facilities until project completion. This person will stay abreast of the latest developments in regards to classroom technology, and will work closely with faculty in assuring new facilities are designed to meet their pedagogical needs. Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

Employment is contingent upon the successful completion of a pre-employment criminal background and/or credit check.

• A Bachelor’s degree must be from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA)
• 2–4 years of professional experience in AV/IT systems, classroom technology, instructional technology, or related field.
• Certification(s):
  • AVIXA Certified Technology Specialist (CTS)

UNLV may consider additional relevant experience in place of formal education requirements:

• In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.

• Five or more years of professional experience, preferably in higher education, including the design, installation, maintenance, and operation of audio-visual solutions in classrooms, conference rooms, and technology-enabled learning spaces.
• Experience managing AV projects associated with new construction and renovations.
• Experience developing classroom technology standards and collaborating with architects, contractors, and AV integrators.

Credentials must be obtained prior to the employment start date.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at www.unlv.edu/jobs/veterans or contact vetjobseekers@unlv.edu ​for support.

For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu.

The incumbent must have specific knowledge, skills, and abilities in the following areas:

• Proficient knowledge of AV/IT systems and designs including: AV control platforms (Crestron, Extron, Etc.) video distribution via IP protocols, lecture capture (Panopto), web-conferencing tools (Zoom)
• Strong knowledge of AV systems and AV line drawings
• Strong knowledge of construction techniques and interpretation of construction drawings
• Knowledge of network protocols and configurations to improve collaboration between AV, IT, and facilities teams
• Experience working with an enterprise help support ticketing system

• Capability to handle direct communication with a high level of professionalism, both electronically and in person
• Communicate with customers as it relates to project fulfillment
• Ability to multi-task and adapt to a fast-paced environment that varies daily.
• Ability to work with other teams to request support of or lend support; look for opportunities for improvements and unresolved challenges.
• Ability to keep meticulous records of customer interactions, actions taken and issue resolution. 

• Demonstrates a commitment to competently perform job duties and responsibilities within established time frames/deadlines
• High organizational and time management skills are required to balance the offerings of design services, traffic communications, troubleshooting hardware issues, and manage new installations
• Demonstrates ability to work independently on multiple assignments and to work collaboratively within a team
• Must show initiative and motivation to request, accept, and complete tasks as required
• Continuously strives to improve work performance  

• Experience with Jetbuilt preferred
• Experience with Talem3 preferred        

• Experience using drawing tools such as AutoCAD and/or Visio preferred

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. 

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.  

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. 

Successful candidates will advance UNLV's mission by cultivating an environment of mutual respect and belonging. They will model our Campus Values in their decision-making and inspire excellence across our community.

The salary range for this role is $80,100 - $87,400. Unable to offer more than stated salary range.

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0153764” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us online at: http://www.unlv.edu

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both. 

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

Administrative Faculty

The following attachments are required for consideration:

• A letter of interest
• A detailed resume listing qualifications and experience
• The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.