BPO Senior Manager

Job Details: * Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards * Demonstrates high level of leadership, interpersonal and client relationship skills * Provide expertise and guidance to the team on administrative and process aspects. * Serves as liaison between team, clients, leadership, and various other support team * Identifies opportunities for improvement; recommends possible training opportunities * Provides input into goal setting and provides performance feedback * Adapts team priorities to respond to customer and business partner needs * To improve efficiency, quality and services of ongoing projects/processes * Ensures team is meeting or exceeding contractual and service level obligations to customers * Collects customer’s needs and translates to appropriate solutions * Interacts with customers and internal departments to resolve issues * Adhere to all appropriate and agreed standardized processes and procedures * Attending customer and leadership calls to gather feedback and updates Job Requirements & eligibility Criteria: * 12+ Years of experience in Banking BPO is preferred. * Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience. * Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+ * Must have exposure on Automation Implementation. * Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience. * Prefer to have ACAMS certification. * University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates * Excellent people management and interpersonal Skills * Excellent influencing Communication skills * Strong analytical/problem solving skills * Strong knowledge, understanding and application of project management principles and methodologies. * Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM * Ability to communicate (oral/written) effectively in English to exchange information with our client.