BPO Senior Manager

* Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions * Provide information and analysis to organizational strategic plans and reviews. * Prepare performance reports by collecting, analyzing, and summarizing data and trends. * Planning and implementing strategies and operations; improving systems and processes; managing staff. * Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses * Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams.