Sr. Client Services Analyst

The Senior Client Executive – Retail plays a key role in supporting and developing Worldpanel by Numerator’s relationship with Retail clients, ensuring the timely, accurate and insightful delivery of data, reporting, analysis and client-facing outputs.

This role acts as a strong operational and analytical partner within the Retail Client Services team, supporting the delivery of high-quality client work, contributing to actionable insights, and helping translate consumer panel data into clear recommendations that support client decision-making.

As a senior member of the Client Executive population, the role is expected to demonstrate autonomy, technical confidence, strong client-service standards and the ability to manage multiple priorities across accounts, while supporting more junior colleagues and contributing to the continuous improvement of ways of working.

• Support the Retail Client Director and Client Manager in the day-to-day management of Retail client accounts, ensuring client requests, regular deliverables, projects and presentations are delivered accurately and on time.
• Prepare, analyse and deliver reports, presentations, data extracts and other client outputs, ensuring a high standard of quality, consistency and relevance.
• Translate client needs and commercial priorities into clear analytical briefs, ensuring that outputs respond effectively to the business questions raised.
• Contribute proactively to client meetings, presentations and discussions, demonstrating confidence in explaining data, trends and implications.
• Ensure that scheduled and reactive client commitments are met, maintaining strong communication standards and service reliability.
• Build trusted relationships with client contacts by demonstrating professionalism, credibility, responsiveness and a strong understanding of their business context.

• Analyse consumer panel data to identify meaningful trends, opportunities and risks within the Retail landscape.
• Develop clear, structured and actionable recommendations based on facts, figures and a critical interpretation of data.
• Apply curiosity and commercial understanding to connect data points, challenge assumptions and generate relevant insights for clients.
• Ensure all analysis is accurate, coherent and aligned with Worldpanel by Numerator methodologies and quality expectations.
• Support the identification of opportunities to add value to existing client relationships through improved analysis, storytelling and consulting support.

• Manage multiple client deliverables, timelines and requests with autonomy, ensuring priorities are clear and deadlines are respected.
• Coordinate with internal teams to ensure smooth execution of projects, proposals, reporting cycles and ad hoc requests.
• Review project schedules and adjust timelines or priorities where needed, escalating risks or challenges appropriately.
• Contribute to the development of workflows, templates and best practices that improve efficiency, quality and knowledge sharing within the Retail team.
• Support the effective implementation of the Client Services matrix model by working across clients, managers and directors as needed.

• Develop and maintain strong knowledge of Worldpanel by Numerator’s household panel, retail measurement tools, reporting platforms and data methodologies.
• Build expertise in the Retail sector, including shopper behaviour, channel dynamics, category performance, pricing, promotions and competitive trends.
• Use Excel, PowerPoint and relevant reporting tools confidently to produce robust analysis and compelling deliverables.
• Continuously improve technical and analytical capabilities, seeking feedback and applying learnings to future client work.

• Act as a reference point for Client Executives and junior colleagues, sharing knowledge, supporting onboarding and contributing to team development.
• Demonstrate ownership, accountability and a proactive attitude in solving problems and improving deliverables.
• Contribute positively to team culture through collaboration, resilience, flexibility and willingness to support colleagues across accounts.
• Uphold high standards of professionalism, confidentiality, accuracy and client service in all internal and external interactions.

The successful Senior Client Executive – Retail will:

• Deliver accurate, timely and insightful outputs that meet or exceed client expectations.
• Strengthen Retail client relationships through reliable service, clear communication and value-added analysis.
• Support client retention and growth by contributing to high-quality consulting and commercial delivery.
• Demonstrate increasing autonomy in managing client requests, analytical tasks and project workflows.
• Contribute to a more efficient, collaborative and knowledge-sharing Retail Client Services team.
• Help transform data into meaningful insights and recommendations that support client decision-making.