Career Services Associate (Bronx/Manhattan)

Various LocationsPart Timemid

OtherAssociate

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Quick Summary

Key Responsibilities

Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services,

Technical Tools

OtherAssociate

Overview
The Career Services Department (CS) at The New York Public Library (NYPL) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library (SNFL), and the Bronx Library Center (BLC).

The Career Services Associate reports to offices at our SNFL and BLC locations throughout the week. At the Bronx Library Center, the Associate serves as a welcoming and informative first-point-of-contact for patrons visiting Career Services to ensure members remain engaged and are connected with services to meet their needs. At the Stavros Niarchos Foundation Library, the Associate serves as a support to the Career Services staff on-site. The Associate works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events.

Responsibilities:

Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the office
Conduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employment
Refer patrons to other departments, programs, and resources provided by NYPL
Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times
Schedule Career Services appointments for patrons
Research education or occupational training programs for career advancement and print out promotional materials
Support staff with call reminders as needed, and enter data into appointment record system
Performs related duties as required