Coordinator, Outreach Services

United States·New YorkFull Timemid

OtherCoordinator

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Quick Summary

Key Responsibilities

Reporting to the Manager, Outreach Services, the Coordinator, Outreach Services will: Maintain up-to-date information, guidelines,

Technical Tools

OtherCoordinator

Overview
The Outreach Services department at The New York Public Library (NYPL) aims to increase awareness of NYPL and its offerings across the Bronx, Manhattan and Staten Island, with special focus placed on reaching vulnerable populations. Reporting to the Manager of Outreach Services, the Coordinator, Outreach Services supports development and implementation of innovative outreach and programming for adults across NYPL branches targeting hard to reach communities.

The team supports NYPL’s mission to engage with diverse audiences with a focus on supporting older adults, low-income communities, immigrants and asylum seekers, people experiencing homelessness, and people with disabilities. The department also supports NYPL’s goal of connecting with readers citywide to foster a love of reading.

We are looking for someone we can count on to:

Own:

Responding to and attending community outreach requests from the public and internal departments, including providing support to the Bookmobiles as necessary
Internal communication with branches and other central teams
Administrative support to the Outreach Services & Engagement team, including but not limited to: coordinating schedules and meetings, tracking metrics and compiling reports, supporting program production, promotion, and facilitation, and more

Teach:

Outreach best practices, including tools and tactics as well as metric tracking, to branch staff
Initiative or project specific guidelines

Learn:

Partnership management with both city-agencies and local community based organizations
Large-scale initiative planning and execution

Improve:

Internal tracking and data organization, including partnership contacts and inventory management
Strategic alignment across team’s projects

Some expectations for this role are that within:

1 month, this person will:

Understand the reach, scope, and workflows of the New York Public Library, including branches, internal departments, policies, and more
Be knowledgeable about Reading and Engagement goals and objectives, and how they support NYPL’s organizational goals
Familiarize themselves with current NYPL Outreach Guidelines and relevant documents
Incorporate DEIA principles into all work

3 months, this person will:

Maintain outreach request organization, including responding to community organizations and connecting them to the relevant department or branch
Conduct regular outreach with existing and new partners, as well as supporting the Bookmobiles whenever necessary
Use core internal tools and applications such as Drupal, Lair, and Workday

6 months and beyond, this person will:

Establish strong working relationships with internal and external stakeholders
Assist with the development and implementation of core outreach initiatives
Collect and assess program data for impact measurement; report metrics to the Manager, Outreach Services and Associate Director, Outreach Services & Engagement,to inform strategic planning

Responsibilities:

Reporting to the Manager, Outreach Services, the Coordinator, Outreach Services will:

Maintain up-to-date information, guidelines, and other resources for branch staff on Lair and other online platforms. Coordinate scheduling, assist in creating and conducting training and curricula for branch staff related to outreach.
Coordinate data management, tracking metrics, and assist in regularly monitoring outreach initiatives, programs and services.
Coordinate community outreach requests from NYPL library locations and external partners. Attend scheduled outreach events, including planning and setting-up equipment. Support production, promotion, and facilitation of specific programs as required.
Provide clear information about NYPL services and programs to both internal and external stakeholders
Assist in the overall planning and development of key initiatives, services, and programs.
Help identify opportunities for outreach, programs and collaborations based on research into current trends and innovations, staff training needs, and compatibility with NYPL’s strategic objectives.
Help to develop, maintain and coordinate community partnerships that align with the Library’s DEIA mission, that encourage sustainable and innovative collaborations while contributing to outreach priorities helping to connect target communities with NYPL services.
Support Bookmobile service on special occasions as needed.
Perform related duties and work on special projects as required.