Maintenance Operative - Ipswich & Norwich

Job title: Maintenance Operative

Location: Ipswich/Norwich. Please note that this role will require travel between Ocasa's sites in Ipswich and Norwich (x4 sites).

Contract: Full time, permanent

Direct reports: N/A

Reporting to: Facilities Manager

 

Role Overview

The Maintenance Operative will report to the Facilities Manager, managing maintenance and repairs, ensuring works are resolved effectively.

This role will be responsible for maintenance work across our properties in Ipswich and Norwich.

Key Responsibilities

• Completing minor plumbing repairs such as fixing dripping taps or running toilet cisterns

• Painting both full flats and minor touch ups, including filling in damage

• Minor works such as tightening cupboard doors, fixing door handles

• Installing household appliances such as washing machines and dishwashers

• Installing smoke and carbon monoxide alarms

• Changing light bulbs

• Fixing toilet seats

• Site clearance

• Furniture assembly and moving furniture

• Fitting shelves, hanging pictures and installing window locks

• General building and grounds maintenance

• Undertaking maintenance tasks as directed and prioritise tasks according to urgency

• Ensuring standards and procedures are adhered to and work closely with Health & Safety

• Assisting in the improvement of Health & Safety standards across all sites

• Working collaboratively and engaging with other teams within the business

• Supporting the delivery of continuous improvement action plans

• Maintaining a safe and clean environment for all

 

Experience and Qualifications

• Previous experience in a similar role, with confidence carrying out general handyperson, decorating and maintenance tasks

• Good practical skills across a variety of repair and maintenance tasks

• A genuine passion for delivering excellent customer service

• Good communication skills

• Competent with IT

• A full UK driving licence*

• Able to work well both independently and as part of a team

• Strong time management skills, with the ability to work to deadlines and balance multiple priorities

• A positive, can-do attitude and a flexible approach to your working day 
• Awareness of health and safety for both yourself and others on site 
• A willingness to work flexibly, including outside normal hours when needed to maintain
  service continuity. 

*Please note that access to your own vehicle will be required for this role. A fuel card will be provided for business fuel costs.

Company Benefits

• Enhanced Pension

• 25 days annual leave, plus UK bank holidays (pro rated to working pattern)

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare via Bupa (taxable benefit)

• Commitment to your learning and development

• Employee wellness resources and events

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate
our values in their ways of working.

 

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

 

Principled

We believe in doing the right thing, and we hold our principles closely in everything that we do.

 

Empathetic

Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy.

 
Knowledgeable

We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.

We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: recruitment@ocasahomes.co.uk