Octoenergy3mo ago

Senior Heat Pump Field Application Engineer

SloughFull-timesenior

EngineeringOtherField Application EngineerApplication Engineer

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. At Octopus Energy, we're on a mission to revolutionise the energy industry.

Technical Tools

customer-supportsystem-design

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

At Octopus Energy, we're on a mission to revolutionise the energy industry. We believe energy should be affordable, green, and easy for everyone. As a rapidly growing renewable energy supplier, we're looking for talented individuals to join our dynamic team. If you're passionate about sustainability, innovation, and making a positive impact, we'd love to hear from you.

We are seeking a passionate field application engineer to join our Product Engineering team at Octopus Energy. As a Field Application Engineer, you will play a crucial role in being the technical interface between the R&D Design teams and the field installation and operations teams.

Be the main interface between the product design team and the field installation teams

Identify areas for improvement in all aspects of the system from design to manufacturing, installation and processes

Provide technical design advice and guidance to the field design teams

Work closely with the support, field and the operations teams, provide day to day support to all heat pump installs

Actively provide customer support as required

Continuously monitor the performance data (e.g. COP/SCOP) collected for every install, debug issues, maintain the issue log, and advise improvements

Maintain the spares list and update as a new product is introduced

Travel to customer sites as required, as well as to Portadown in Belfast to work closely with the R&D and the manufacturing teams

Contribute to the training of the support and installation teams as required

Be the owner of technical documentations for installers, customers, logistics

Present technical solutions to the design team

Analyse warranty returns and interface with suppliers on technical discussions in finding the route cause

Degree in mechanical engineering or a similar discipline

5+ years field application experience in heat pumps, refrigeration products and solutions

Understanding of heat pump design and HVAC systems

Deep knowledge for heat pump components (e.g compressors, inverters, fans, evaporators, condensers), thermodynamics and refrigeration circuits, power electronics and hydraulic system design

Understanding of standard compliance, regulations and legislations relevant to heat pump design and residential installations (MCS, F-gas, relevant EN specifications)

Experience in retrofit and new build heat pump installs

Appreciation of smart electronic control systems relevant to heat pump system design