Front Office Intern

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey our story is your story.

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves on with a collaborative mindset.

The Den, 's-Hertogenbosch, a Tribute Portfolio Hotel, opened its doors in March 2022, as part of the Odyssey Hotel Group and franchise of Marriott International. With its location between city and nature, The Den is easily accessible and within walking distance of the city centre and the central station of ‘s-Hertogenbosch.

As a Front Office Intern, you will be the first point of contact in the hotel four our guests. You’ll give a warm welcome and ensure a smooth check-in process, in line with our brand standards. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for the personal connection with our guests to make their stay as unique as possible.

In addition to your daily Front Office tasks, there’s plenty of room for your own input and projects. We’re always curious to see how you get the best learning experience during your internship.

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  Providing a smooth check-in and check-out process for our guests at all time.

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  Handling complaints.

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  Maximizing room occupancy and using up-selling techniques to promote hotel services and facilities.

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  Promote hospitality within our hotel standards.
  

• Having a creative and warm personality and know-how to connect with guests and colleagues.

• Being representative and guest-oriented.

• Thinking out of the box to create unique experiences.

• With a love for structuring a bit of chaos.

• By being a great team player and having a proactive attitude.

• Showing effective communication and interpersonal skills.

• Currently enrolled in an MBO/HBO degree in Hospitality, Tourism, or a degree in another relevant field of study.

• Affinity with hotels and hospitality.

• Fluent in English, and preferably in Dutch.

• EU/EEA national or enrolled in a Dutch institution as we cannot provide visas, permits, or sponsorships.

The advantage of joining via Odyssey means that you’ll be empowered to be your absolute best. Together we grow. You get the opportunity to grow to our other brands and headquarters.

• Opportunity to work in a dynamic international work environment and be part of our experienced team.

• Your personal development taken seriously with many training opportunities and potential career planning.

• Room for your ideas and creativity.

• Internship allowance of €420 per month.

• Travel allowance of €80 per month.

• Free lunch in our staff canteen every day.

• Employee discounts in more than 8000 hotels, for you and your family.

• We care for you and via Empowr. we aim to foster your personal well-being with diverse resources.
  

Please apply via this vacancy and our colleagues of the Talent Team will contact you as soon as possible.

We look forward to receiving your application!