Partner Program Specialist

Own and grow Omnisend’s Partner community channels: slack, LinkedIn and any future community platforms;

Run a regular partner newsletter that keeps agencies informed, engaged, and excited about what Omnisend is building.

Plan and execute webinars, Partner Connect events, and other touchpoints that bring the community together and add real value.

Be the voice of the community internally through surfacing feedback, flag trends and advocate for what the community needs.

Own the end-to-end process of connecting Omnisend customers with the right Agency or Freelancer Partner.

Work closely with internal teams to receive, qualify and act on inbound requests including CSMs, Sales, Marketing, Product and Partnerships.

Make smart, fast matches based on customer need and partner specialization.

Build and maintain relationships with Partners to make speedy and impactful decisions.

Identify gaps in the program and implement changes quickly.

Reduce time-to-match and increase successful hire rates.

Look for ways to scale: better tooling, smarter workflows, automations and AI.

Own the quality, accuracy, and overall health of the Omnisend Partner Directory.

Manage partner onboarding to the directory. Ensure their profiles are complete, compelling, and up-to-date.

Explore improvements: searchability, profile quality standard, how the directory drives inbound interest from both partners and merchants.

Not only owning the programs but taking ownership over their trajectory. Bring ideas, test them, and build a case for what comes next.

Track KPIs that matter: match rates, hire conversions, directory engagement, partner participation, and use that data to make decisions.

Work cross-functionally with CSMs, Sales, and Marketing to make sure the programs are well-integrated into the broader customer and partner journey.

Be a vocal advocate for what partners need, what customers are asking for, and where the gaps are.

2+ years of experience in partner management, sales, customer success, account management or program coordination, ideally in SaaS or digital marketing.

Education: 🤷

Bonus: Previous experience in and/or knowledge of Email and SMS Marketing automation.

Willingness to travel often to meet prospective agencies in person.

Strong relationship instincts: You build trust quickly, follow through, and stay organized across many concurrent relationships.

Operational rigor: You can own a process end-to-end, track it carefully, and improve it based on what you learn. 

Analytical Skills: Strong analytical skills, with the ability to interpret data and make fast data-driven decisions.

Team Player: Ability to work collaboratively in a cross-functional and international team environment.

Adaptability: Comfortable working in a fast-paced, high-growth, global environment with changing priorities.

Non-negotiable attributes: Growth mindset, rapid learning ability, high agency, team-oriented mindset, and a consistent focus on outcomes over outputs.

Excellent communication.

Implement AI into partner workflows, team processes, and internal operations.

Identify opportunities to improve efficiency, scale, and output using AI tools.

Build or optimize systems (playbooks, automations, reporting, enablement) leveraging AI.

Champion AI as a Habit adoption across the Agency Partnerships team.