Shelter Assistant - Women and Family Shelter

Description

Shelter Assistants in the women and family shelter provide direct support and supervision to women and families experiencing homelessness and are responsible for maintaining a safe, housing-focused, trauma informed environment as they work to support their move to permanent housing. This position plays a critical role in daily shelter operations, crisis response and stabilizing homeless women and families. 

1. High school diploma (associate or bachelor’s degree in human services, social work, or related field preferred).
2. Two years’ Experience in a homeless shelter, domestic violence shelter, or social services setting 
3. Experience working with women, families, or vulnerable populations.
4. Ability to maintain appropriate boundaries and professionalism in high-stress situations.
5. Excellent interpersonal, verbal, and written communication skills.
6. Demonstrated ability to work independently and as an effective team member. 
7. Knowledge of trauma-informed care, crisis intervention, or de-escalation techniques.
8. Ability to deal effectively with conflict and crisis in a calm manner to foster a positive resolution. 
9. Reliable transportation.

1. →Requires the ability to solve problems, make decisions, and listen.
2. →Requires the ability to deal calmly in crisis situations.
3. →Requires the ability to relate effectively individuals experiencing homelessness and always maintain confidentiality and professionalism. 
4. →Requires corrective vision and hearing to normal range; ability to move between service locations; sit and/or stand for long periods of time; ability to lift 25 lbs. 
5. →Use of phones, computers, time clocks, security cameras, radios and general office machinery.