Onit21d ago

Support Analyst I

PuneFull-timemid

OtherSupport Analyst

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Quick Summary

Overview

About Onit We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management,

Technical Tools

OtherSupport Analyst

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Support Analyst

(Shift Timing: 6:30 PM to 3:30 AM IST)

Position Summary

Onit is growing and we are in need of an experienced Lead Support Analyst. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Provide front-line and ongoing product and technical support for Onit’s products and solutions

Develop and maintain expert knowledge on Onit’s product suite

Educate users on all functions and features of our product line

Assist with management of account software subscriptions

Own and resolve customer and law firm escalations

Provide feedback and suggestions on product features, product performance, alternative solutions and market trends

You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction

You take responsibility for projects end-to-end, from idea to completion

Provide assistance, guidance, and coaching to colleagues where needed

Participate effectively as an individual and team contributor within a multifaceted technology environment

Support delivery and implementation services as necessary

Work on special projects as assigned