Collections Agent

The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.  

If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.   

At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team.  

• Dealing with telephone queries from customers who are experiencing financial difficulties  (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments 
• Setting up payment plans and working with other specialist teams to support the customer   
• Displaying compassion and understanding towards customers in vulnerable circumstances 
• Recording conversations and administrative actions within the relevant systems  
• Reviewing processes which could be automated or enhanced to improve the customer and business experience  
• Identify and raise any risks with your line manager  

• Excellent communication and listening skills, both verbal and written to effectively interact with our customers 
• Strong knowledge of understanding ways to support our customers  
• A desire to support our customers to improve their financial health  
• Ability to proactively manage and prioritise work in line with KPIs. 

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry. 

• ☎️ Initial screening (15 mins) 
• 🔦 Capability and values interview (45 mins)  

💚 Our Values   

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

• Embrace being human – empathy and diversity make us stronger.   
• Strive for awesome – it’s awesome when we do better every day.   
• Everyone’s a builder – we’re in this together and we win as a team.   
• Bravely honest – we’re honest with ourselves and everyone else.   
• Think customer – they’re at the heart of everything we do.  

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

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