Service Delivery Coordinator, Otter - Bogotá

Bogotá · Bogotámid

OtherService CoordinatorService Delivery Coordinator

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Quick Summary

Key Responsibilities

You’ll be the go-to for our Sales and CX teams. Whether it’s fixing a broken flow, enabling new features, or handling daily admin tasks, you’ll ensure Salesforce works for the tea

Technical Tools

OtherService CoordinatorService Delivery Coordinator

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Responsibilities

~1 min read

→The Salesforce Foundation: You have 1–2 years of Salesforce Administration experience. You know your way around the back end of a CRM and understand how to make administrative changes that stick.
→The "Builder" DNA: You don’t wait for a manual. You are proactive, you see blockers before they happen, and you enjoy creating order out of chaos.
→Analytical & Agile: You can switch gears quickly without losing your focus. You’re naturally curious about how things work and why they break.
→A Collaborative Spirit: You’re a people person who can translate technical needs into human solutions. You’re comfortable working across different teams to keep everyone aligned.
→Sales-Adjacent Experience: You’ve spent time around sales teams and understand the urgency and flow of a high-growth environment.

What We Offer

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✓Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.

✓Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.

✓Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.