Director, Partner Success

We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

You’ll work hand‑in‑hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders, acting as an accountable owner for ongoing health and performance across the ecosystem partnerships. 

• Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
• Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration.

• Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI. 
• Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
• Work closely with the RevOps/Operations function to define processes, tooling, and reporting that scale.

• Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics).
• Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
• Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate).

• Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
• Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
• Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments.

• Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
• Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.

• Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tols

• 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
• Experience owning post‑sales performance for complex, multi‑stakeholder partnerships or enterprise customers.
• Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
• Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
• Outstanding communication skills: you translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
• Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
• High integrity around privacy, security, and member trust.
• Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency. 
• A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
• A passion to make health a daily practice for millions of people worldwide.

• Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
• Experience supporting both D2C and B2B/B2B2C partnerships.
• Familiarity with tools like AI agents, like Claude, OpenAI, Gemini + others, and  CRM tools (Hubspot). 

• Location: North America (remote‑friendly)
• Travel: 10-20%